Refund Policy

We offer full refunds at any time if quality issues are confirmed with supporting evidence. 

The Tap&Tea Brewer may be returned within 30 days for any reason. 

For returns that are not the result of a mistake on our part, the return shipping cost will be borne by the customer.

To start a return, you can contact us at xianyintrading@gmail.com. Please note that returns will need to be sent to the following address: 30 N Gould Street #20517 Sheridan, WY, 82801

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at xianyintrading@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
To ensure all products remain safe and unused for every customer, opened tea products are non-returnable unless defective.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at xianyintrading@gmail.com.

We know that sometimes things don’t go as planned—that’s why we’ve kept our refund process simple and stress-free. Your trust means everything to us, and we want you to feel supported every step of the way.

If you have any questions or need gentle guidance, we’re here for you. Your contentment is at the heart of what we do.

Thank you for inviting our tea into your moments. We’re honored to share serenity with you.